We conducted a rapid prototype study for Telia Operator to see what the next step would be. We put together a team, Emil as a art director, Mikael Stange on copy, Morten Olsen on research and Kristoffer Alpsjö on pixel magic. Jonas Öquist did the barking.
Take a look on bredbandswebben.se
We were asked to pitch for Reumatikerförbundet and we are proud to present our suggestion for a community of people with rheumatism.
We really got engaged in helping.
Many thanks to our virtual project group: Anna Fock – Lead, Jonas Öquist – Creative, Morten Olsen – strategy, Emil Björnum – Ad, Mikael Stange & Henrik Smitterberg – Copywriter, Peter Ternström – Tech lead, Jessica Waage – assistent
Part of the earlier concept for support.halebop.se we continue deliver customer satisfaction.
The Swedish magazine “Mobil” found halebop support chat as best in class 2011.
We are researching the effectiveness of the ads at Telia.se. The fun part was to deliver styles and moods through copyright and art direction. Kristoffer Alpsjö did magic to the css as well.
We have conducted user test sessions and focus groups surveys for the online business at SEB. This concludes the first of a one year consultancy to design and produce an extention of business account transactions history twenty five month in history. The test were conducted to assess the first of a series of solutions. A series of new developments follow during the next year for which Dunderdog is in charge of design and rapid prototyping.
“Now you can have Internet branch companies read to twenty five months in your account history. There are a number of innovations launched in days. And more improvements are to come in the spring,” said Jessica Gylfe and Lhena Gezang Jangenrud, behind the development of SEB’s Internet Bank businesses.
– The ability to easily go back a few years to see their company’s account, events are the most popular and missing feature among customers, “said Jessica Gylfe, Business Manager, Internet banking business.
– A major survey work is the basis for these changes in your account history, and also for those we launch in the spring. We have worked on everything from business intelligence, surveys, focus groups and corporate clients has also been involved in testing, says Lhena Gezang Jangenrud, product specialist.
Some of the news coming in the spring of 2011:
• Advanced search functionality, including receivers
• Search, suggest
• Mobile banking for companies
• Statement of assets and liabilities
• Export of account events in different file formats
• Print the statements.
We just love doing things better on the web. SEB.se have Daniel Wetter encapsulating energy into doing great usability.
After doing massive research on how future customer support will look like. We even was privileged to act as design directors for Halebop and came up with a concept to meet customer needs faster. Take a test drive. 
Hur ser framtidens kundtjänst ut? Det ska vi ta reda på tillsamman med vännerna på Halebop.
We tested the Tobii T120 and the Tobii Studioâ„¢ Analysis Software on one of designs. We did it on a rather informal manner. The respondent’s task was to buy a mobile phone from www.telia.se
Here are some of the fixation points one level down.
Gula Sidorna Nära Dig, Telia SurfPort, Svenska Spel, FriendFinder
Bot fighter- Bästa mobilspel
Rithuset.se wanted us to make their site better optimised for the world to view their great illustrations. Primary mission to Search Engine Optimize their site.
Dunderdog continues helping Telia with the company’s site telia.se. This time the focus is on Telia Mobilt. Dunderdog has looked closely att the user experience and optimisation providing interaction design. The short-term goal is to increase the conversion-rate. The deliverables are under implementation.
On the team: Morten Olsen, Jonas Öquist & Daniel Wetter
Dunderdog was asked to help with Telia Digital-tv for telia.se site. The purpose was to analyse and deliver direct improvements in the the flow from the first page to the top-level order flow and clarify the USP. The short-term goal was to increase the conversion-rate. The deliveables are under implementation.
On the team: Morten Olsen, Jonas Öquist & Daniel Wetter
Dunderdog har tagit fram den grafiska profilen av Eniro.se Jonas Öquist, formgurun på Eniros User Experience Design Group.
Det nya eniro.se lanserades den 18 jan. Besök www.eniro.se
Några bilder:
Arkitektprovet behövde förstärkning; därav byggde vi ett system för att skapa förutsättningar för Arkitektskolorna i Sverige att ta hand om alla ansökningar på ett bra sätt.
Arkitektprovet.nu, webbsatsning (aug 2005)
Profilering av Håkan Friedel, Asiatisklivshantering.se
We are uncovering better ways of developing software by doing it and helping others do it.
Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on the right, we value the items on the left more.
Kent Beck
Mike Beedle
Arie van Bennekum
Alistair Cockburn
Ward Cunningham
Martin Fowler
James Grenning
Jim Highsmith
Andrew Hunt
Ron Jeffries
Jon Kern
Brian Marick
Robert C. Martin
Steve Mellor
Ken Schwaber
Jeff Sutherland
Dave Thomas
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